FAQ
Welcome to the Hollow FAQ page! Here are answers to some common questions about our brand, products, and services. If you have a question that is not addressed here, please feel free to contact us at hello@hollow.studio
- How do I determine my size?
To find the perfect size, please refer to our size chart on each product page. You can measure yourself or compare the measurements to a similar item of clothing you already own. If you have any questions about sizing, our customer service team is here to assist you.
- Can the length of the article be altered?
Yes, it can be done. However, we accept these requests before placing the order. You may reach out to us at hello@hollow.studio or WhatsApp at 9958373827.
- What is your return policy?
At Hollow, each piece is meticulously crafted with attention to detail and quality craftsmanship. Due to the personalized nature of our made-to-order products, we do not accept returns or exchanges unless the item is defective or damaged upon receipt.
- How long will it take to receive my order?
Orders are typically processed and shipped within 2-3 business days after payment has been confirmed. Delivery times vary depending on your location and the selected shipping method. You can track the status of your delivery using the tracking information provided in your shipping confirmation email.
- Can I cancel or modify my order after it has been placed?
Once an order has been placed, it enters our processing system and cannot be cancelled or modified. Please review your order carefully before submitting it to ensure that all details are accurate.
- How can I contact customer service?
You can contact our customer service team by emailing us at hello@hollow.studio or by whatsapp on 9958373827. We strive to respond to all inquiries as quickly as possible and are here to assist you with any questions or concerns you may have.
- Do you offer wholesale or bulk ordering?
No, we do not offer wholesale and bulk ordering options for retailers, businesses, and organizations.
- How can I stay updated on new arrivals and promotions?
To stay informed about new arrivals, promotions, and exclusive offers, you can sign up for our newsletter on our website. You can also follow us on social media for the latest updates and behind-the-scenes content.
Last Updated: 03.07.2024